 Homebrew.com, problems with hosting server |
Support Rules - Please Read
This forum is a place for posting general questions, comments, and feedback about HBA / Alt Bev for Jess (the owner) to read and respond to. This is not a place to initiate urgent or order-specific questions. Before posting here, ask yourself if the general public will benefit from the question and answer. If not, you should probably call or email Jess directly. If you have a complaint, Jess would also appreciate the courtesy of a private first contact so that he has the opportunity to correct the problem to your satisfaction.
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 Oct 5 2009, 08:29 PM
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#1
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BrewBoard member  Group: Super Admin Posts: 57 Joined: 11-April 05 From: Charlotte, NC Member No.: 3,729  |
Over the last couple of weeks, we have been exoeriencing problems with the server company that host Homebrew.com website. The server and technical support have become totally unworkable so we are migrating the site to a new server that supports our current shopping cart platform more adequately. This migration should take about 24 hours and we are about half way into the completion of the migration. During this migration, we are unable to make any modications to the site.
I am sincerely disappointed that our site is down and will do everything possible to get it back up as quickly as possible. Right now, the only way to place an order is by phone or by using the Alternative Beverage site. |
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Oct 7 2009, 04:24 PM
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#2
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BrewBoard member Group: Super Admin Posts: 57 Joined: 11-April 05 From: Charlotte, NC Member No.: 3,729 |
This is taking a whole lot longer than anyone in tech support expected. But we are starting to see light at the end of the tunnel. I have just gotten word that the site should be up by late morning tomorrow if there are no other surprises.
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Oct 11 2009, 10:03 AM
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#3
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BrewBoard member  Group: Members Posts: 112 Joined: 31-July 06 From: Clinton, MA Member No.: 5,946 |
Hi Jess,
Are you aware of an issue with the shipping options? When I go to check-out, the only shipping options I have are overseas and priority overseas (i.e. no domestic ground option). |
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Oct 11 2009, 10:33 AM
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#4
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BrewBoard member Group: Super Admin Posts: 57 Joined: 11-April 05 From: Charlotte, NC Member No.: 3,729 |
QUOTE(AndyCLS @ Oct 11 2009, 11:03 AM)  Hi Jess, Are you aware of an issue with the shipping options? When I go to check-out, the only shipping options I have are overseas and priority overseas (i.e. no domestic ground option). I became aware of it Saturday prior to going to Oktoberfest. This will be resolved on Monday. We have already gotten orders since the site back up. We will be contacting each customer to determine the BEST means of shipment. Order, if you wish and we will get in touch with you for shipping carrier. Neither the Homebrew site nor the eBrew site charge credit cards when the submit button is clicked. We don't charge a customer until we ship the products. Jess |
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Oct 14 2009, 08:47 AM
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#5
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BrewBoard active member Group: Members Posts: 325 Joined: 9-April 03 From: Jamestown, NC Member No.: 200 |
Hi Jess,
Any updates on when the homebrew.com email system may be working again? I really appreciate this service and have been using it for several years. If it looks like it may be down for awhile, I will have to make some adjustmentst to some of my contacts, so if you would please give me (us) an update, I would really appreciate it. Thanks, Tim |
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Oct 14 2009, 02:48 PM
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#6
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BrewBoard star member Group: Members Posts: 785 Joined: 20-January 04 From: Fort Salonga, The Island Member No.: 1,604 |
where is my email?
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Oct 19 2009, 09:59 PM
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#7
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BrewBoard member Group: Super Admin Posts: 57 Joined: 11-April 05 From: Charlotte, NC Member No.: 3,729 |
QUOTE(twocents @ Oct 14 2009, 03:48 PM) where is my email? Homebrew.com crashed, the first week of October, due to exceeding space on the servers at WEB.COM, for the third time. After working with WEB.COM for a frustrating week, I decided to move homebrew to a different server since they did not support the software that was used to build the site. One of the casualties was the shipping options. At the present time, the only shipping options are USPS FPO/APO shipping - no UPS and no FEDEX. Another casualties was the link to the homebrew email addresses but I didn't realize this until this past weekend. We are in the process of fixing the problems but it will mean a complete rebuilding of the homebrew site. I will try to get the email service back up and running as quickly as possible and I do apologize for the inconvenience. Look for up-dates here! Jess |
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Oct 27 2009, 05:57 PM
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#8
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BrewBoard member Group: Members Posts: 112 Joined: 31-July 06 From: Clinton, MA Member No.: 5,946 |
QUOTE(Jess @ Oct 11 2009, 11:33 AM) . Order, if you wish and we will get in touch with you for shipping carrier. Jess Hi Jess, I went ahead and ordered, though I still wasn't able to select a domestic shipping choice. I just selected "in-store pickup" and in the comments section I explained to ship it standard domestic ground. The order number is #28372 (English Light Ale and St Alan's Wee Heavy Scotch Ale kits). |
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Nov 8 2009, 09:57 PM
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#9
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Group: New Member Posts: 0 Joined: 9-August 08 From: Mooresville, NC Member No.: 12,685 |
I know there have been problems, but it took me forever to find the forum today. Any idea of when and if the email will be working again? It has been awhile.
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Nov 8 2009, 10:05 PM
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#10
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Group: New Member Posts: 0 Joined: 9-August 08 From: Mooresville, NC Member No.: 12,685 |
QUOTE(suknbeer @ Nov 8 2009, 10:57 PM) I know there have been problems, but it took me forever to find the forum today. Any idea of when and if the email will be working again? It has been awhile. |
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Nov 8 2009, 10:06 PM
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#11
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Group: New Member Posts: 0 Joined: 9-August 08 From: Mooresville, NC Member No.: 12,685 |
QUOTE(suknbeer @ Nov 8 2009, 10:57 PM) I know there have been problems, but it took me forever to find the forum today. Any idea of when and if the email will be working again? It has been awhile. Why am I being listed as a New member? |
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Nov 14 2009, 06:42 PM
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#12
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BrewBoard member Group: Super Admin Posts: 57 Joined: 11-April 05 From: Charlotte, NC Member No.: 3,729 |
QUOTE(suknbeer @ Nov 8 2009, 10:06 PM) Why am I being listed as a New member? The only reason you would be listed as a new member is have not made enough post into forums that count post such as the BEER forum or the WINE forum. When you reach a certain number of post, you automatically are promoted to MEMBER group. Your records indicate you have not made any post since you joined in 2008. If this is not correct please let me know. |
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Nov 14 2009, 09:56 PM
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#13
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Group: New Member Posts: 0 Joined: 9-August 08 From: Mooresville, NC Member No.: 12,685 |
QUOTE(Jess @ Nov 14 2009, 07:42 PM) The only reason you would be listed as a new member is have not made enough post into forums that count post such as the BEER forum or the WINE forum. When you reach a certain number of post, you automatically are promoted to MEMBER group. Your records indicate you have not made any post since you joined in 2008. If this is not correct please let me know. Thanks Jess.....but is there any news when the email will be back up and working? |
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Lo-Fi Version | Time is now: 20th November 2009 - 05:16 PM |